ejabberd - Comments for "can&amp;#039;t add new room (with mod_muc)" https://www.ejabberd.im/node/3733 en > My users have accounts like https://www.ejabberd.im/node/3733#comment-54908 <p>&gt; My users have accounts like <noindex><a href="mailto:user@example.com" rel="nofollow" >user@example.com</a></noindex>. Both, the jabber server and MUC server are set to im.example.com</p> <p>What you say is impossible. If your Jabber server is example.com, then user accounts are user@example. And then, if you have your MUC service as im.example.com, the rooms will be like <noindex><a href="mailto:beijing2009@im.example.com" rel="nofollow" >beijing2009@im.example.com</a></noindex>.</p> Mon, 16 Nov 2009 23:01:49 +0000 mfoss comment 54908 at https://www.ejabberd.im about logs and debug messages https://www.ejabberd.im/node/3733#comment-54866 <p>Thank you for your reply. My users have accounts like <noindex><a href="mailto:user@example.com" rel="nofollow" >user@example.com</a></noindex>. Both, the jabber server and MUC server are set to im.example.com</p> <p>Actually I can press "refresh rooms list" (only this button is active, I don't know why) and I'm getting empty list. I haven't create any room so it seems to be correct. In client's debug I'm getting message:</p> <div class="codeblock"><code>(04:51:35) roomlist: reffing list, ref count now 2<br />(04:51:37) jabber: Sending (ssl): &lt;iq type=&#039;get&#039; id=&#039;purple3c3c0cf3&#039; to=&#039;im.example.com&#039;&gt;&lt;query xmlns=&#039;http://jabber.org/protocol/disco#items&#039;/&gt;&lt;/iq&gt;<br />(04:51:38) jabber: Recv (ssl)(147): &lt;iq from=&#039;im.example.com&#039; to=&#039;myadminuser@example.com/pidgin&#039; id=&#039;purple3c3c0cf3&#039; type=&#039;result&#039;&gt;&lt;query xmlns=&#039;http://jabber.org/protocol/disco#items&#039;/&gt;&lt;/iq&gt;<br />(04:51:38) roomlist: unreffing list, ref count now 1</code></div> <p>Other buttons like 'add conference", etc. are inactive (grayed), even after refreshing list. No error messages are displayed.</p> <p>There is no errors in /var/log/ejabberd/ejabbrd.log ...actually in logs I can't see anything about activity related to MOD_MUC</p> Thu, 12 Nov 2009 07:38:18 +0000 niebelski comment 54866 at https://www.ejabberd.im From what it looks, your https://www.ejabberd.im/node/3733#comment-54853 <p>From what it looks, your Jabber domain will be "example.com", and the MUC service will be "im.example.com".</p> <p>You said that you can view the list of rooms, so the option {access, muc} of mod_muc works correctly. You said that you can't create a new room. The related access option looks correct: {access_create, muc}.</p> <p>You didn't say why it is impossible to create a room. Do you receive an error in the client? What error? Do you see any other error message in the ejabberd log files?</p> Mon, 09 Nov 2009 09:58:08 +0000 mfoss comment 54853 at https://www.ejabberd.im